Return & Refund Policy
MOVESPPED's policy allows returns within 30 days for general items. However, after this time period, we regretfully can not offer refunds or exchanges.
We regretfully cannot offer a refund or resend for undelivered items in the following situations. We recommend contacting the local courier for assistance:
- Wrong address or phone number provided.
- No response to emails or calls from the local courier.
- Refusal to sign for the package.
- Refusal to pay tax.
- Refusal to clear customs.
Please note that certain situations are not eligible for a refund or exchange:
- If 72 hours have passed since you received the item.
- Damages or missing parts not caused by our error.
- Dislike of the item based on personal preferences.
To initiate a refund or exchange, please click on "Contact Us" and leave us a message. We will respond within 3 to 5 working days.
Once we receive and inspect the returned product, we will notify you via email. Your refund will be processed and credited to your original method of payment within 7 business days. If an exchange is not possible due to insufficient stock, we will inform you of the alternative solution.
Please note that self-returned products will not be processed. Kindly contact us first for refund or exchange requests.