Warranty

At MOVESPEED, we are committed to providing reliable charging solutions, portable storage devices, and smart electronic accessories for everyday use, travel, work, and life on the go. Our limited product warranty is designed to support customers who experience eligible manufacturing defects or product quality issues during the applicable warranty period.

This MOVESPEED Warranty Policy explains the warranty coverage, warranty periods, exclusions, and procedures for requesting after-sales service for products purchased from MOVESPEED.

1. MOVESPEED Warranty Coverage and Warranty Periods

MOVESPEED offers different limited warranty periods depending on the product category. The applicable warranty period begins on the original date of purchase, unless otherwise specified in the product listing or applicable warranty terms.

1.1 Charging Products – 1-Year Limited Warranty

MOVESPEED charging products are covered by a 1-year limited warranty from the date of purchase, subject to the applicable warranty terms.

This category includes, but is not limited to:

• Power Banks and Portable Chargers: Portable power banks, high-capacity power banks, fast-charging power banks, laptop power banks, and other portable battery-powered charging devices.
• Wall Chargers and USB Chargers: USB-C chargers, USB-A chargers, multi-port chargers, fast chargers, and high-power laptop charging adapters.
• Charging Cables: USB-C cables, USB-A charging cables, dual-device charging cables, fast-charging cables, and power-display charging cables.
• Wireless Charging Products: Magnetic wireless chargers, MagSafe-compatible charging accessories, Qi2-compatible chargers, wireless charging power banks, and other supported wireless charging devices.
• Charging and Power Accessories: Other MOVESPEED charging-related electronic products and power accessories explicitly covered by a 1-year warranty.

The warranty covers eligible manufacturing defects and product quality issues under normal intended use. Actual coverage depends on the specific product, its published warranty terms, and the nature of the reported issue.

1.2 Storage Products – 5-Year Limited Warranty

MOVESPEED storage products are covered by a 5-year limited warranty from the date of purchase, subject to the applicable warranty terms.

This category includes, but is not limited to:

• Portable SSDs and External Solid-State Drives: Portable solid-state drives for storing, transferring, backing up, and accessing digital files.
• Touchscreen Portable SSDs: External SSDs featuring integrated displays, touch controls, or smart monitoring functions.
• Magnetic External SSDs: Compact magnetic portable SSDs designed for compatible smartphones, mobile devices, computers, and other supported devices.
• SSD Enclosures: External SSD enclosures designed to house compatible solid-state drives, including supported USB-C SSD enclosures and smart SSD enclosures.
• USB Flash Drives and Storage Devices: MOVESPEED-branded flash storage products and other solid-state storage devices explicitly covered by the 5-year warranty.
• Other Eligible Storage Accessories: Storage-related products specifically designated as eligible for the 5-year limited warranty.

The warranty covers eligible hardware defects and manufacturing-related failures under normal intended use. Unless expressly stated otherwise, the warranty does not cover data loss, file corruption, accidental damage, or incompatibility caused by unsupported devices, software, operating systems, or configurations.

Important: Customers should regularly back up their data before submitting a storage device for inspection, repair, replacement, or other warranty service. MOVESPEED is not responsible for data recovery unless expressly required by applicable law or agreed to in writing.

1.3 Cooling Devices and Other Smart Electronic Accessories

MOVESPEED also offers smart electronic accessories and multifunctional devices, including portable cooling fans, cooling power banks, and other electronic products.

The warranty period for these products depends on the applicable product listing or product-specific warranty terms. Unless a different period is expressly stated, eligible products that fall under the charging power category are covered by the 1-year limited warranty. Other products are subject to their published warranty terms.

Customers should refer to the warranty information on the relevant product page or contact MOVESPEED Customer Support to confirm the applicable warranty period before submitting a claim.

2. What Is Covered by the MOVESPEED Warranty?

Subject to the applicable warranty period and terms, MOVESPEED's limited warranty may cover:

• Manufacturing defects in materials or workmanship.
• Functional failures arising during normal, intended use.
• Charging, power delivery, or connectivity failures caused by an eligible product defect.
• Storage device hardware failures attributable to manufacturing defects.
• Other verified product quality issues covered by the applicable product warranty.

After evaluating a warranty claim, MOVESPEED may, at its discretion and as permitted by applicable law, offer troubleshooting assistance, repair, replacement with a new or refurbished equivalent product, or another appropriate remedy.

Warranty remedies depend on product availability, the nature of the defect, the applicable warranty terms, and mandatory consumer protection laws.

3. What Is Not Covered by the Warranty?

Unless otherwise required by applicable law, the MOVESPEED limited warranty does not cover:

• Damage caused by accidents, drops, impacts, crushing, improper handling, or other external forces.
• Damage caused by misuse, abuse, negligence, improper installation, or failure to follow the product instructions.
• Damage caused by unauthorized repairs, disassembly, modifications, alterations, or tampering.
• Normal wear and tear, cosmetic deterioration, scratches, dents, or fading that does not affect product functionality.
• Damage caused by liquid exposure, moisture, extreme temperatures, fire, power surges, or other external environmental conditions beyond the product's intended operating specifications.
• Problems caused by incompatible devices, unsupported accessories, faulty cables, incorrect power supplies, software, firmware, operating systems, or improper configurations.
• Data loss, file corruption, data recovery services, or damage to files stored on SSDs, flash drives, or other storage devices.
• Consumable components or accessories that are not expressly covered by the applicable warranty.
• Products purchased from unauthorized sellers, counterfeit products, or products for which valid proof of purchase cannot be provided, subject to applicable law.
• Products with altered, removed, or illegible serial numbers or identification labels, where applicable.
• Products damaged during unauthorized self-repair or servicing, to the extent such damage is attributable to the unauthorized work.

Unauthorized repair or modification may affect warranty eligibility, particularly where it causes or contributes to the reported defect. Nothing in this policy excludes rights that cannot legally be waived under applicable consumer protection laws.

4. How to Submit a Warranty Claim

If your MOVESPEED product develops a problem during the applicable warranty period, please follow these steps:

Step 1: Contact MOVESPEED Customer Support

Visit the Contact Us page on the official MOVESPEED website or email support@movespeed.com with a description of the issue.

Step 2: Provide Proof of Purchase

Please provide a valid receipt, order confirmation, or other acceptable proof of purchase showing the purchase date and product details. If the order was placed through an authorized marketplace, please provide the relevant order information.

Step 3: Describe the Product Issue

Include the product name or model, a description of the malfunction, and relevant photos or videos if available. Our support team may request additional information to help diagnose the issue.

Step 4: Follow the Warranty Assessment Instructions

Our customer support team will review your request and provide troubleshooting guidance or further instructions. If the product needs to be returned for inspection, repair, or replacement, please wait for return instructions before shipping it.

Step 5: Receive a Warranty Resolution

Once the claim has been assessed, MOVESPEED will explain the available resolution and any applicable return or replacement arrangements.

We aim to respond to warranty inquiries within 3 business days. This is our target response time, not a guarantee that the entire warranty claim will be resolved within that period.

5. Return Shipping and Warranty Service Costs

Unless otherwise required by applicable law or expressly agreed to by MOVESPEED, customers are responsible for the shipping costs associated with returning a product for warranty assessment and receiving the serviced or replacement product.

Shipping arrangements, fees, and any applicable customs charges will be communicated as appropriate during the warranty process.

Please do not send a product to an address without first receiving confirmation and instructions from MOVESPEED Customer Support.

6. Warranty Eligibility and Proof of Purchase

To request warranty service, customers must provide valid proof of purchase and sufficient information to identify the product and verify the applicable warranty period.

The warranty generally applies to eligible products purchased from the official MOVESPEED website or authorized sales channels. Warranty eligibility for purchases from third-party marketplaces or other retailers may depend on the seller, product authenticity, and applicable warranty terms.

The warranty period is calculated from the original purchase date unless the applicable product terms or local laws specify otherwise. A replacement product does not automatically restart or extend the original warranty period unless required by applicable law or expressly confirmed by MOVESPEED.

7. Limited Warranty and Consumer Rights

This limited warranty is provided in addition to any mandatory rights and remedies available to consumers under the laws applicable to their purchase.

Consumer protection laws may provide additional rights concerning defective products, repair, replacement, refunds, statutory guarantees, or other remedies. These rights vary by country and region and may apply regardless of the terms of this limited warranty.

Nothing in this policy is intended to exclude, restrict, or modify any consumer right or legal guarantee that cannot lawfully be excluded, restricted, or modified.

8. Contact MOVESPEED Customer Support

For questions about product warranty coverage, warranty periods, eligible product categories, troubleshooting, repairs, or replacements, please contact:

Brand: MOVESPEED

Email: support@movespeed.com

Website: https://www.movespeed.com/

Response Time: We aim to respond to warranty inquiries within 3 business days.

Please include your order number, product model, purchase date, and a brief description of the issue to help us process your request more efficiently.

MOVESPEED is committed to providing dependable charging products, portable storage solutions, and smart electronic accessories, supported by clear warranty information and responsive customer service.

Last updated: October 2026.