Shipping Policy
Storage Devices & Chargers & Cables Shipping Information：
Storage device, charger and cable, estimated delivery time is about 7-15 days. Remote areas estimated 15-30 days
Power Bank Shipping Information：
Power Bank estimated delivery time is about 15-20 days.
(Note: Due to power output, weight, and product characteristics, the shipping time for power banks may vary. Delivery is not available to remote areas, overseas territories/military bases, or P.O. box addresses.)
Terminal delivery logistics provider：
Tracking Package：
- We will pack the order within 24 hours and send it to the distribution center. The goods will wait for the transportation flight at the distribution center. When the goods are shipped, the order will update the cargo tracking number for you to check the whereabouts.
- After the tracking number comes out, it usually takes a few days(within 3-5 business days) for the new information to be updated. Please wait patiently.
- Due to the special nature of international transportation, the update of package information will be delayed. When the package leaves the shipping country, the detailed tracking information will generally be updated when it arrives at the destination country.
- Most packages can be tracked on this website https://www.17track.net/en; If the information cannot be checked, please contact us at support@movespeed.com or click on the website to chat online.
Lost Package/Unusual Package：
- In the unfortunate event that an item is lost in transit, please contact our support team at: support@movespeed.com or click on the website to chat online
- MOVESPEED will not be responsible for delivery failures due to incorrect or incomplete addresses. Please check your address when placing an order.
- If you purchase multiple items in one order, MOVESPEED will ship separately depending on stock availability and the weight of the packages, and may not arrive at the same time.
Shipping Delay：
- Due to customs processing times, the actual delivery time may vary depending on your local carrier. Additionally, extreme weather, natural disasters, pandemic restrictions, transportation disruptions, and other force majeure events may also cause delays. We will continue to monitor the shipping status and do our best to assist you with any logistics arrangements.
If you have any questions or need assistance regarding your order, please feel free to contact us at support@movespeed.com or click the online chat feature on our website.
Please refer to the table below for the areas we ship to and the estimated shipping time.
| Shipping Plan | Shipping Fee | Calculation Rules |
| Standard Shipping | $9.98 | Price $0.00 - $199.00 USD |
| Free Shipping | Free | Price ≥ $199.00 USD |
Shipping is not available to the following areas (including but not limited to)：
- All of Africa
- Syria
- Reunion Island
- French Polynesia
- Jamaica, Kuwait
- Monaco
- Guam
- Greenland
- Yemen
Shipping does not include overseas possessions/military bases.
Once your order has been shipped, we are unable to make any changes to the shipping address.
Most standard shipments are handled through our trusted carriers, based on the weight and product type of your order.
Dispatch time is within 5 working days, unless there are unforeseen circumstances. Your item will be shipped directly from our warehouses, selected based on your location.
Shipping Time: Approximately 2-4 weeks. Please note that any customs fees, import duties, or taxes imposed by your country's customs department are the responsibility of the customer.
- Wrong address or phone number provided.
- No response to email or calls from the local courier.
- Refusal to sign for the package.
- Refusal to pay tax.
- Refusal to clear customs.