Help Center
Top 6 FAQs
Do you ship overseas?
Yes, we ship worldwide. Shipping costs will be charged at checkout. And we offer free shipping when your order is over $79. We have discounts and promotions throughout the year, so stay tuned for exclusive offers.
How long will it take to get my orders?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
How to install driver software for the product?
We have designed drivers and corresponding user manuals for storage products. Details can be downloaded from the download page of the website. Learn More>>>
How to request warranty service for my product?
Our products usually have a 2-year warranty, and some products are even longer. To enjoy the product warranty for free, you are required to provide a receipt or proof of purchase. You will be responsible for shipping costs associated with returning and receiving the item.Learn More>>>
How do I track my order?
When you complete your order, we will send the goods to the distribution center within 24 hours and send the order's tracking number to your email. Please monitor your email messages to avoid delivery notification emails ending up in spam. You can view order tracking anytime, anywhere Learn More>>>
In addition, the whereabouts information of your order has not been updated during tracking. Please don't worry. The goods may have arrived at your local customs center and are being cleared, or have been delivered to your local post office. You can contact your local customs and post office, or contact us
How do I pay? & What payment methods do you support?
We accept PayPal and credit card paymentsLearn More>>>
In addition, the website guarantees 100% payment security and will not retain any of your payment information.
Any question?
You can contact us via email or live chat! You can also leave a message via the contact form when we are not online.Learn More>>> We will be happy to assist you and respond to all your questions within 24 hours